About Us

The Institute for Six Sigma and Kaizen (The ISSK) was founded with the intention to train and certify professionals on Continuous Improvement related programs such as, Lean Manufacturing, Building Manufacturing Excellence, Six Sigma concepts, and other related areas highly needed for the manufacturing sector. In practice, these areas have shown great integrity in transforming organizations to high performance organizations.

As an Institution we have developed highly integrated training materials and certification programs which are highly applicable covering all the domains in the Manufacturing sector. Therefore, our course developers work closely with leading industry experts and bodies in building courses tailored to the modern manufacturing requirements.

Simply we are working on helping organizations to achieve Manufacturing Excellence and transform to World Class Organizations.

Our Policies

1.0 Refund Policy

We value your satisfaction and strive to provide you with the best learning experience possible.
All of our programs comes with a 30-Day Money back Guarantee, if any student is not satisfied with any of the programs for any reasons, the student can always Leave/Unenroll from any of the courses any time before it is completed. The payments you made will be Immediately Refunded via the Initiated media/platform itself.
Refunds will be processed immediately after you have Left or Unenrolled from the course.
Please note that If you have completed the course, and downloaded the certificate of completion, you will not have the option to request for the cash refund.
It may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact us immediately. We are here to assist you and ensure your learning experience with us is enjoyable and hassle-free.

2.0 Privacy Policy

We are always committed to protecting the privacy and security of our customers’ personal information. When you visit our website, we may collect certain information about you, including;

Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

2.1 We may use the collected information for the following purposes

To process and fulfil your orders, including shipping and delivery.
To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
To present relevant product recommendations and promotions.
To improve our website, products, and services based on your feedback and browsing patterns.
To detect and prevent fraud, unauthorized activities, and abuse of our website.

2.2 Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances;

Trusted service providers; We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
Legal requirements; We may disclose your information if required to do so by law or in response to valid legal requests or orders.

2.3 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences and interactions with our website.
You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

2.5 Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us using the information provided on our website.

3.0 Terms and Conditions

These Terms and Conditions govern your use of our website and the purchase of our courses. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

3.1 Use of the Website

You must be at least 14 years old to use our website or make purchases.
You are responsible for maintaining the confidentiality of your account information, including your username and password used via our platform and our partner platforms.
You agree to provide accurate and current information during the registration and checkout process.
You may not use our website for any unlawful or unauthorized purposes.

3.2 Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing information.
Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

3.3 Orders and Payments

By placing an order, you are making an offer to purchase the selected products.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

3.4 Shipping and Delivery

We will make reasonable efforts to ensure timely shipping and delivery of your orders or Certificates requested.
Shipping and delivery times provided are estimates and may vary based on your location and other factors, in average it should be around 21 days.

3.5 Returns and Refunds

Our Refund Policy governs the process and conditions for refunding your payments.
Please refer to the policy provided on our website for more information.

3.6 Intellectual Property

All content and materials on our courses and on the website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and all the above mentioned are the property of The Institute for Six Sigma and Kaizen.
You may not use, reproduce, distribute, or modify any content from our courses and our website without our prior written consent.

3.7 Limitation of Liability

In no event shall The Institute for Six Sigma and Kaizen, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Courses, website or other purchase.
We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of third party content used in our Courses or Website.

3.8 Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice.
It is your responsibility to review these terms periodically for any changes.